When can I expect to take delivery of my order?
Our products are prepared by hand and it may take up 1 to 3 business days to assemble and ship orders. Orders are shipped to any part of the world free of charge by DHL EXPRESS, and the delivery time of the product is maximum 1 week from the shipment. Based on your location, it is possible to receive an early delivery.
Which courier company does Roma’s Memory use?
All orders ship via DHL EXPRESS.
How are the products packed?
Canvas products are shipped in a strong cardboard box. We ship this product as wrapped and stretched, ready to hang! We send it together with a bracket to hang the product on the wall easily. Unbox, hang and enjoy!.
Can I change the shipping address once the order has been placed?
If the order hasn’t been shipped yet, we can still change the address for you. But changing the order information may delay delivery.
Do you ship internationally?
We can send orders almost every part of the world free of charge.
Does Free Shipping apply to all orders?
Yes, all products are shipped free of charge to any part of the World
Will I get a tracking number?
Yes of course. You can find the cargo tracking number on the membership page. If you are not a member, the tracking number will be sent to you by e-mail.
I received my tracking details, but it doesn’t show any movement, what should I do?
If it has been more than two days since your order has been shipped and any movement is not reflected on the website of the courier company, or if it has been more than 48 hours since the last tracking update, please contact us at firstname.lastname@example.org for further assistance.
What should I do if the tracking website states my package was delivered, but I never received it?
We are sorry for the inconvenience.
We always recommend our users to check around your property or talk to your neighbors for making sure that your package was not misplaced. If you are unable to find your package after the recommended control, please contact us at email@example.com
Do you ship to P.O. Boxes?
We cannot ship to PO Boxes. The shipping address in your order should have a valid street address.
Can my product be installed at customs?
We ship worldwide without any exceptions. You will not have any problem with customs and border crossing. We will track the product until it arrives at your address.